Most Ontario homeowners leave money on the table when upgrading their plumbing systems. Federal grants, utility rebates, and local programs exist specifically to offset the cost of energy-efficient upgrades — but they are only useful if you know they exist and how to access them.
Important: Rebate amounts change frequently
Program details, eligible equipment, and rebate amounts are updated regularly by each provider. Always verify current amounts directly with the program before purchasing. The links in this article go directly to each program's official page.
Why Rebates Exist — and Why They Matter
Federal and provincial governments, along with natural gas and electricity utilities, offer rebates to encourage homeowners to switch to more energy-efficient equipment. The logic is straightforward: efficient appliances reduce demand on the grid and gas infrastructure, which benefits everyone.
For St. Thomas and London homeowners, this means that upgrading to a qualifying tankless water heater or heat pump water heater can come with meaningful financial assistance — directly reducing what you pay out of pocket for the upgrade.
The Main Programs Available to Ontario Homeowners
Canada Greener Homes Grant
Natural Resources Canada (Federal)What qualifies:
- Heat pump water heaters (highly efficient, qualifies for top-tier rebates)
- High-efficiency tankless water heaters meeting EnerGuide requirements
- Home energy audits (required pre- and post-upgrade)
- Insulation and air sealing improvements that affect plumbing heat loss
Requires a pre-upgrade EnerGuide home energy evaluation by a registered energy advisor. Jumbo Plumbing can coordinate the plumbing portion of your upgrade to align with audit requirements.
View Current Program DetailsEnbridge Gas Home Efficiency Rebate Plus
Enbridge Gas (Utility)What qualifies:
- High-efficiency tankless water heaters (condensing, qualifying AFUE rating)
- Heat pump water heaters
- Smart thermostats for water heating systems
- Combination heating and hot water systems
Enbridge Gas serves St. Thomas, London, and most of Southwestern Ontario. Rebate amounts and eligible models change periodically — always check the current program page before purchasing.
View Current Program DetailsOntario Electricity Rebates (OEB / Local Utilities)
Ontario Energy Board / Local UtilitiesWhat qualifies:
- Heat pump water heaters (electric-powered, highly efficient)
- Smart water heater controls and timers
- Demand response programs for water heating
Availability varies by local utility provider. St. Thomas homeowners should check with Entegrus or their local utility. London homeowners should check with London Hydro.
View Current Program DetailsWhich Upgrades Qualify Most Often?
Not every plumbing upgrade qualifies for rebates. The programs are specifically designed around energy efficiency improvements. Here is what tends to qualify most consistently:
Heat Pump Water Heaters
The highest-rebate category. These units use electricity to move heat rather than generate it, making them 2–3x more efficient than standard electric tanks. Qualify for both federal and utility programs.
Condensing Tankless Water Heaters
High-efficiency gas tankless units with condensing technology recover heat from exhaust gases. Qualify for Enbridge Gas rebates and in some cases the Canada Greener Homes Grant.
Smart Water Monitoring Systems
Devices like the Sinope Sedna that monitor water usage and detect leaks may qualify under smart home efficiency programs. Check with your local utility.
Whole-Home Energy Audits
Required for the Canada Greener Homes Grant, an EnerGuide audit identifies all eligible upgrades in your home — not just plumbing. Often the best starting point.
Local Notes: St. Thomas & London
Both St. Thomas and London are served by Enbridge Gas for natural gas, which means the Enbridge Home Efficiency Rebate Plus program applies directly to homeowners in both cities. If you are upgrading a gas water heater to a high-efficiency tankless or heat pump unit, this is the first program to check.
For electricity-based upgrades, St. Thomas homeowners are typically served by Entegrus, while London homeowners are served by London Hydro. Both utilities periodically offer their own rebate programs on top of provincial and federal programs — it is worth checking their websites directly for current offers.
Homeowners in smaller communities across Southwestern Ontario — Aylmer, Tillsonburg, Woodstock, Dutton, and others — should check with their local utility provider, as coverage and available programs vary by municipality.
How to Actually Claim a Rebate
The process varies by program, but the general steps are consistent:
- 01
Check eligibility before you buy
Confirm the specific model you are purchasing is on the program's eligible equipment list. Not all high-efficiency units qualify — the model number matters.
- 02
Book a pre-upgrade energy audit (if required)
The Canada Greener Homes Grant requires an EnerGuide evaluation before and after the upgrade. Book this first — you cannot claim retroactively without the pre-audit.
- 03
Have the upgrade professionally installed
Most programs require installation by a licensed contractor. Jumbo Plumbing provides all required documentation including permits, inspection records, and installation receipts.
- 04
Submit your claim with documentation
Gather your invoice, model number, installation date, and any required inspection certificates. Submit through the program's online portal or by mail.
- 05
Receive your rebate
Processing times vary. Federal grants can take several weeks to months. Utility rebates are often faster. Keep copies of everything.
How Jumbo Plumbing Helps
When you book a water heater installation or upgrade with Jumbo Plumbing, we will let you know which programs your chosen unit qualifies for and what documentation you will need. We provide complete installation records, pull all required permits, and ensure the work passes inspection — all of which are typically required to submit a rebate claim.
We do not process rebate applications on your behalf, but we make sure you have everything you need to do it yourself. And if you are not sure which unit to choose, we can walk you through the options that qualify for the most programs.
Official Program Links
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Thinking About a Water Heater Upgrade?
Jumbo Plumbing installs qualifying tankless and heat pump water heaters across St. Thomas, London, and Southwestern Ontario. We will help you understand which rebate programs apply to your upgrade and make sure you have the documentation you need to claim them.
